Why should I become a member? Can I shop without being a member?

You can shop with your visitor ID without being a member of HAZEINFEAR. However, we recommend that you create a subscription so that you can track your orders through the system, contact you when necessary, and send you order status updates.

How can I become a member?

By clicking the “MY ACCOUNT” link on the main page of HAZEINFEAR, you can fill out the membership form and become a member immediately. You can also access the registration form by clicking here.

I forgot my password, what should I do?

Your new password will be sent to your e-mail address if you enter your e-mail address for which you have created a subscription to our system and click on the “I forgot my password” button.

Should I update my membership information?

Since all up-to-date information about your order will be shared through your contact information that you declared when creating a membership, we recommend updating your account in case of a change in this information.


What payment options are available?

You can pay for your purchases from HAZEINFEAR using a credit card of any bank you wish.

How can I be informed about opportunities?

Information about the opportunities on our site is sent periodically to the e-mail address you will provide when you become a member of HAZEINFEAR. You can also follow us on Instagram.



Is it safe to shop from HAZEINFEAR?

While making a payment, the information about your credit card is encrypted using 128bit SSL and automatically reaches the bank where the payment transactions are made, and an authorization is taken. During this process, your information is only sent to the bank and is not stored by HAZEINFEAR.

Is my personal information safe on HAZEINFEAR?

Your identity information that you provide during membership registration and shopping is kept in accordance with the membership agreement.

Do you store credit card information?

No, your credit card information is not stored.



How much will I pay for shipping?

The delivery of your products that you have purchased from HAZEINFEAR for 60 € or more is free of charge.

Which shipping company do you work with?

We work with Yurtiçi Kargo.

What is the delivery time?

The estimated arrival time of the shipments is between 2 and 7 working days. The cargo company will deliver your order to the address you specified between 10.00-18.00 on working days.

What should I do if my order is not delivered to me by the courier company?

If you cannot be found at your address on the day of arrival, a notice is left at your door by the courier company and your shipment is delivered to the distribution office of the courier company. Your shipments that are not received from the distribution office within 3 working days are returned to the HAZEINFEAR warehouse. For your products reaching the warehouse, you can be contacted and reshipped on your behalf after the necessary arrangements are made. If you cannot be reached, your order will be canceled and the fee will be refunded as you paid.


Returns and Exchanges

What should I do in case of returns and exchanges?

You can send an e-mail to or contact Instagram directly, along with the product order code and the reason for the change. After this stage, we will guide you.

In which cases does the return or exchange apply?

We give our users a 100% replacement guarantee. You have the right to change for 7 days. You can contact us for the exchange process.

How long does it take to get my refund after the return?

After your returns reach our warehouse, it is checked whether the product meets the return conditions, and the transactions regarding your eligible products are completed within 10 working days and the refund procedures are completed. You will be notified by e-mail when your returns are completed by After this stage, the time for the refund to be transferred to your account varies depending on the processes of your bank.